Billing
Monthly in advance.
Cancellation
Anytime; access remains until period end.
Refunds
If you experience a verified platform outage >24h or a billing error, contact billing@platwiz.com within 14 days - we'll credit or refund the pro-rated period.
Otherwise, subscriptions are non-refundable for the current billing cycle.
Trials/Promos
If applicable, cancel before trial ends to avoid charges.
How to request
Email billing@platwiz.com with domain, plan, reason, and evidence (logs/screenshots). We reply within 3 business days.